Housing Caseworker East

Dorset Council is seeking a dedicated and proactive Housing Caseworker to join our Homelessness Team. This is a full-time role offering the opportunity to make a real difference in the lives of vulnerable individuals and families across the county.

About the Role

As a Housing Caseworker, you will provide high-quality housing advice and support to prevent and relieve homelessness. You’ll manage a caseload of clients, develop Personal Housing Plans, and work creatively to find sustainable housing solutions. This includes negotiating with landlords, attending court hearings, and working closely with partner agencies.

Key Responsibilities

• Deliver tailored housing advice and maintain accurate case records
• Undertake homelessness investigations and determine council duties under relevant legislation
• Develop and maintain Personal Housing Plans
• Liaise with internal and external partners to support clients with complex needs
• Represent Dorset Council at panels and multi-agency meetings
• Participate in outreach work and occasional out-of-hours service

About You

You’ll bring:

• Experience in housing services or a registered provider
• Strong knowledge of housing legislation and homelessness prevention
• Excellent communication, negotiation, and problem-solving skills
• Ability to work independently and manage a varied caseload
• Commitment to customer service and continuous professional development

Essential Criteria

• Minimum of 3 GCSEs (or equivalent) including Maths and English at Grade C or above
• Understanding of welfare benefits, housing legislation and equal opportunity legislation
• Ability to travel across the county as required

Why Join Us?

At Dorset Council, we value respect, responsibility, recognition, and collaboration. You’ll be part of a supportive team working to make a lasting impact in our communities.

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future. 

We: 

• provide essential services that support over 380,000 residents 

• work in partnership to make a real difference 

• value every role and the impact it has on our communities 

• support our employees to grow, develop, and thrive 

You will: 

• be part of a team that works together for a better Dorset 

• have access to a range of benefits and support 

• have access to range of training opportunities which will help with your personal development and career progression 

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve. 

We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible. If you need any reasonable adjustments, just let us know on your application. 

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement. 

If you’re passionate about making a difference, we’d love you to join us. 

Find out more about how to apply.